Last Update: August 22, 2015

Welcome to PlazHost WebHosting!

Thanks for using our products and services. The Services are provided by Niftra Solutions.

By using our Services, you are agreeing to these terms. Please read them carefully.

Our Services are very diverse, so sometimes additional terms may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

 

Using our Services!

You must follow any policies made available to you within the Services.

Don’t misuse our Services. You may use our Services only as permitted by law. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services.

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

 

Cancellation

If for any reason you would like to cancel your service, please submit a cancellation request from the client panel, or as a written request via support ticket in the Billing department. All customer data remaining after the cancellation date will be destroyed permanently. Please note that selecting "immediate cancellation" will result in full and complete termination of customer data within 24 hours of cancellation.

 

Money Back Guarantee

If for any reason you are unhappy with our services. We offers you a 30 Day Refund Guarantee for Web Hosting services and 3 Day Refund Guarantee for VPS Hosting services.

You must also state a detailed reason as to why you are cancelling. We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

If you violated the terms and conditions and suspended in that case refund will not be offered.

Payments made for the following are strictly NON-REFUNDABLE:
-Domain Registrations.
-Dedicated Servers.
-Server Management Subscriptions.
-Software Licenses.
-SSL certificates.
-Security add-ons.

 

Refunds & Disputes

All services rendered by PlazHost WebHosting are non-refundable unless processed through our Money Back Guarantee. Customers seeking to resolve billing errors are asked to open a billing ticket at the client panel. The Customer agrees not to chargeback any credit card payments for services rendered.

 

Non-Payment & Service Suspension

Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for three (3) consecutive days, following the anniversary date, shall result in suspension of public access to Customer services. Failure to remit payment for services within ten (6) consecutive days, following the anniversary date, shall result in termination of all customer data.

 

SPAM and Unsolicited Commercial Email

We takes a zero tolerance approach to the sending of Unsolicited Commercial Email or SPAM over the network. Very simply this means that customers of PlazHost WebHosting may not use or permit others to use the network to transact in SPAM.

Violation of our SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, We will initiate an immediate investigation. During the investigation, We may restrict Customer access to the network to prevent further violations. If a Customer is found to be in violation of our SPAM policy, We may, at its sole discretion, restrict, suspend or terminate Customer's account. If Customer is found to be in violation of our SPAM policy, Customer shall not be entitled to a refund of any fees paid in advance prior to such violation.

 

Resource Usage

User may not:
– Use 10% or more of system resources for longer then 60 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
– Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
– Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
– Run any software that interfaces with an IRC (Internet Relay Chat) network.
– Run any bit torrent application, tracker, or client.
– Participate in any file-sharing/peer-to-peer activities.
– Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.
– Run cron entries with intervals of less than 15 minutes.

 

Backups & Data Loss

Your use of the our servers and services is at your sole risk. We are not responsible for files and/ or data hosted on your account. While complimentary backups may be provided by us, you agree to take full responsibility for files and data transferred to/ from and maintained on your VPS Server or Hosting Account, and agree that it is your own responsibility to take backups of data residing on your VPS server or Hosting Account.

 

Limitation of Liability

PlazHost WebHosting shall not be liable to Customer for harm caused by or related to Customer's services or inability to utilize the services unless caused by gross negligence or willful misconduct. Neither Party shall be liable to the other for lost profits, direct or indirect, special or incidental, consequential or punitive, or damages of any kind whether or not they were known or should have been known. Notwithstanding anything else in this Agreement, the maximum aggregate liability of PlazHost WebHosting and any of its employees, agents or affiliates, under any theory of law shall not exceed the amount paid by the customer for hosting services for the thirty (30) days prior to the occurrence of the event(s) giving rise to the claim.

 

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.